Cancellation Policy.

Life happens, and sometimes plans change. To help everything run smoothly for everyone, here’s how cancellations and rescheduling work for your online therapy sessions.

1. Cancellation & Rescheduling

• 48-Hour Notice Required: You may cancel or reschedule your appointment up to 48 hours before your scheduled session at no cost.

• Late Cancellations (less than 48 hours’ notice): Will be charged in full or deducted from any prepaid package.

• No-Shows: Missing a session without notice will result in a full charge for the session.

2. How to Cancel or Reschedule

• Cancellations or changes can be made directly through the online booking system.

• Please ensure that I confirm your cancellation. If you're unsure, contact me to verify.

3. Package Sessions

• The same cancellation rules apply if your session is part of a prepaid package.

• Sessions cancelled late or missed will be deducted from your package balance.

​4. Therapist Cancellations

• In the rare event I need to cancel our session, you will be offered a reschedule or a full refund for that session.

​5. Emergencies & Exceptions

• I understand that emergencies happen. If you experience a sudden illness or crisis, please contact me as soon as possible. Exceptions may be made at my discretion.

​6. Agreement

• By booking an appointment online, you acknowledge that you have read, understood, and agreed to this cancellation policy.

This policy was last updated on [8 October 2025]